Sunday, May 29, 2011


Sooo, yeah. I got fired yesterday.
(Technology, what have you done? People don't even have the decency to call anymore.)

I could rant about how bad the management was there, how they are technically breaking laws, and how that job was close to being slave labor... but I would end up ranting for ages.

Let's just sum up everything to some life lessons I have learned...

1) Ask more questions about a job before you sign anything.
If I had known that I would be mopping floors until 1am whenever I had the closing shift, I wouldn't have taken the job. Heck, I wish they would have at least told me I was going to be a janitor. Looking back now, I probably should have asked what exactly the job entailed before signing all the necessary papers. Because I didn't ask, I got stuck doing backbreaking work nearly nonstop for 7-9 hour shifts for minimum wage... I could have just been sitting on my butt and managing phone calls and appointments as a receptionist somewhere, to the sweet tune of $12 an hour. Instead I was on my feet all day, cleaning sticky yogurt and toppings.

2) Stupid people don't like it when you make them look stupid... especially when that person is your manager.
I'm going to be blunt... my manager was an idiot. The very first weekend I worked, he changed my shift without notifying me, and proceeded to blame me when I didn't show up. This led to him being scolded at our employee meeting by the owner himself. You see, the manager was supposed to email us the schedule every single time there was an edit made. He didn't do that, and the owner embarrassed him in front of all of us by telling us it was "his mistake" and to do that next time. I believe this was the beginning of his grudge against me. When I tried to take a sick day and he accused me of all these crazy things, like not working for two days the previous week, and calling "every day" to take a day off (neither of which were true at all), I emailed the owner to clear up any problems. That must have embarrassed him again, seeing that he probably was getting his own employees mixed up. Pointing out discrepancies between what he said about breaks and the Employee Handbook was probably the last straw. People just don't like being wrong, and I guess being upstaged by someone more than ten years younger than you AND someone lower on the employee ladder probably led to some anger.

3) Customer service is the key to success, and good tips.
During my short employment, I was astounded how much a good attitude could affect the behavior of your customers. If you took the time to explain how the shop worked to new customers, greet them as they approached the register, and told them to "have a nice day" after their transaction, they were a lot more likely to leave tips. They also were more likely to return, recognize you the next time, and even talk to you while you were getting them their change. Incredibly enough, neither the owner or manager cared about customer service. They were more focused on cleanliness and how much money they made. After a lot of observation though, it was easy to see the difference in behavior between the customers who interacted with a bored cashier, and those that I was tending to. Making the kids happy was the most important part. Kids are sometimes intimidated by people who are older than them. If you can break down that barrier by asking them what flavor they got, commenting on their stack of gummi worm toppings, or just being nice, they start gaining an attachment to the store. One kid whose family I had spoken to on a few occasions exclaimed to me that he was at the store 4 times already, and it was his favorite place. Customer service really is where the money lies, not in having the store spot-free.

At least I learned something from being fired, haha.

Back to looking for jobs... and hey, at least I have cashiering experience now. That'll hopefully open up some more avenues of employment.

In other news, I'm going to Delaware to visit Jon tomorrow!
Hey, it's not like I have to worry about a work schedule anymore, right?
This is exactly what I needed... a nice, relaxing break with my favorite person in the world! <3
Definitely looking forward to it.

Until next time!

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