Thursday, August 29, 2013

Final Fantasy XIV: A Realm Reborn - Registering Your Game (With Photo Instructions!)

As you probably saw from my previous blog post, I had an incredibly frustrating time dealing with Square-Enix's awful registration system.
I bought FFXIV:ARR expecting the process to be as simple as registering FFXI was... however, with the phasing out of the PlayOnline client, things have gone to the dogs. Getting the game set up is clunky, confusing, and just plain ridiculous.

Today I will show you how to PROPERLY register your serial code, and even show you step-by-step instructions on how to retrieve everything you need to register.

Step 1: Buy the game!

Step 1 is simple enough. Buy the game!
To buy the game, go to the North American FFXIV:ARR website (here) and press Product.
From here press Purchase under the big banner of all the games.
Now you can choose how to purchase the game, as seen in the image above.
The course of best action (if you want to access the game the quickest that is) is to buy it Digitally from Square-Enix themselves.
Choose the version you want, and go through the purchase process as you would ordering any other item online.

WARNING: When buying, there will be a prompt to login right above the Billing Information. This is NOT necessary to buy the game. In fact, when I tried to log in, I kept getting a "incorrect credentials" message even though my login info was correct. It's better to disregard it completely. This is just another one of SE's many confusing, broken site features.

Step 2: Checking Your Email

Once you have ordered FFXIV:ARR, it's time to check your email!
Before you do that though, do you have a Square-Enix ID?
If you don't, sign up for one (here) and press the big red button to register.

Time to open up your email! Refer to the image above.

WARNING: THESE EMAILS OFTEN ARE CAUGHT BY SPAM FILTERS! Before panicking, check your Spam/Bulk folder. (My emails were in Gmail's spam folder.)

Action 1: Confirm your Square-Enix account by finding an email similar to the one right of the red arrow (skip if you have one already)

Action 2: Find an email similar to the one to the right of the green arrow. It will have your order number, links, and other stuff you need for the next step. It may take some time for this email to arrive.

Action 3: THIS ONLY APPLIES TO IF YOU PREORDERED FFXIV:ARR! This email doesn't have to be opened, but may take some time to arrive. It just confirms that your preorder bonus is ready.

Step 3: Retrieve Your Codes

Open the email found under Action 2 in the previous step.
From here, click the link as shown in the photo.

You should be brought to a page that looks like this.
From here, you can enter your info two different ways.
The easiest method is to just enter the email address that you received the email on and last 5 digits of your credit card, since you may have forgotten the password you signed up with.

Once you enter this info, a page will come up showing your two codes.

Green Arrow: First Begin Download so you can get that out of the way. If you played Beta, you don't have to download again.
Red Arrow: This code isn't actually needed. Ignore it for now.
Blue Arrow: This is the code you need. Write this down. IT IS CASE SENSITIVE.

WARNING: Ignore the instructions below the codes. THESE ARE NOT CORRECT. Though Square-Enix meant well, these instructions did not work for me, and instead made me falsely believe I had invalid codes. If you have the invalid registration code issue, hang tight, because I'll show you how to properly register them in a moment.

If you preordered the game, scroll down past the instructions.

Download the .pdf file and follow the easy instructions to convert your Serial Number into a redemption code.

After you get your redemption code, write it down. IT IS CASE SENSITIVE!!! 
Press the link next to the red arrow and enter the code you just got. You will be able to redeem your preorder items.
These items will appear in your Moogle Mailbox in the game itself.

Step 4: Register Your Code (High Chance of NOT Working)

This is where both Square-Enix and most people get this step wrong.
Square-Enix wants you to go to the NA Square-Enix page, as shown here... click My Profile... press Add New Game...

...and to input the RED ARROW code here.
My code was marked as "invalid" through this method, and made me believe Square-Enix sent me faulty codes!
So, let's do it ANOTHER WAY!

Step 5: Register Your Code (High Chance of SUCCESS!)

Friends, meet the Mog Station! You can access this page (here) or if you're super wary of phishing, Google "Mog Station" and click the first result.
Log in to your Square-Enix account, and let's proceed!
(the captchas on this page can be REALLY annoying, just a fair warning.)

Once you log in, you'll see your Mog Station hub. It won't look exactly like this, because I've already registered. 
Press the sun-like button to proceed.

It is here that you can enter the Blue Arrow code you wrote down from Step 3.
Press NEXT, and finish your registration!

WARNING: Remember, this is all CASE SENSITIVE. If your code is still invalid, make sure you didn't accidentally make your 5's into S's, 0's into O's, 1's into I's, 3's into E's, or other simple mistakes. I had some trouble because I accidentally switched a number in for a letter. You can imagine how badly I panicked... IF IT STILL DOESN'T WORK, CLEAR AND RETYPE, OR CHECK THE "DIGITAL RIVER" PAGE IN STEP 3 AGAIN. Contact Square-Enix's customer support through (here) as a last ditch effort.

Step 6: Installation

Now that your game is registered, find the client that you downloaded earlier.
Install FFXIV:ARR, or if you have it installed already from Beta, open it up on your computer.
Install like any other program.
Once it is installed, open the shortcut on your desktop.

Log into your Square-Enix account and allow the client to update.
Once it's done, you know what to do...

Hope this has helped! Have fun!


  1. when i enter the mog station, it doesn't show the sun like button. what do i do?

  2. How much is the monthly fee and why do i have to pay a monthly fee when I brought the disc game? please send me an option possibly to thank you

  3. Thank you soooo much for your help. I would have not been able to start playing this without the help of this blog. Really appreciate it :D


  4. i have been playing for 2 months and i have just got a error message saying i have not registration followed all your steps on my laptop even though i play on ps3 and i have no sun like button to finsh the registration

  5. didint help at all i sign up no code thanks

  6. i ordered the game via amazon and didnt get any registration code but i got the ACTIVATION KEY and amazon says it doesnt need any registration code

  7. Could someone help me with the step 5, I am using PS4. Which code should I use, the 18 Product Card or 12 Registration Code

    If it is 18 Product Card, I have used it so may time and still nothing.

    1. I face same problems any solutions please?

  8. My friend and I gameshared FFXIV:ARR. I bought the game, and he downloaded it. Every time he tries to play it, it says to enter the promo code. Can I by any chance give him my promo code that they sent me?

  9. but I think some of us need help with play station log in such as my self lol
    but if anyone knows how contact me
    on ps3,or e-mail
    gamertag: xXAncentGodXx <--- ps3 only

  10. seriously like i cant get the code if i downloaded it off steam?

  11. Thank you very much. That was very helpful.

  12. What about the PS4 version. Been trying for 2 hours now ?!!
    disabling a nuclear bomb is easier than registering this game

  13. I give up 4 hours of trying on ps4 still can't figure out. Just want to play the game.

  14. it didnt helped my cause i bought the game on steam

  15. Hey everyone I'm new to this game I'm trying to register my account on ps4 but it doesn't work can anyone help me?

    1. im also having the same issue for my ps3 physical copy.

  16. I'm trying to register my account on ps4 but it doesn't work can anyone help me?

  17. So I got my final fantasy 14 from Steam and it's saying: The registration code is a string of 20 alphanumeric characters enclosed in your package. You cannot register an expansion pack on this screen. and it gives me 5 fields of typing, what do I put in there?

    1. I forgot to add it also says that I have to put in a one time password thing, do I have to buy it?